Our customer support reps are occasionally asked why Project Solar requires a refundable $100 deposit before starting a final design and contract offer. The answer has to do with efficiency and keeping our prices low.
Traditional Solar Sales
The traditional solar sales model requires wasted time to get a sale: knocking on lots of doors and cold-calling lots of uninterested leads. A commissioned rep could try to reach hundreds of people before finding an interested client.
When they do finally close a sale, reps get a large commission–an extra expense that raises prices.
Because of our efficient online advertising approach, we have the opposite problem–instead of constantly calling and knocking to find interested leads, we’re flooded with inquiries about our product. To make sure our time is spent efficiently, we need a way to focus our resources on serious customers.
Our Solution
By requiring a $100 deposit, we ensure that our teams can take their time to provide the most interested customers with professional designs and accurate contracts.
If you’re not satisfied with the design or price we come up with after you make a deposit, just let our Customer Experience Team know that you’d like to cancel, and ask for a refund. We’ll get your money back to you in full.
Your $100 deposit is fully refundable up until you sign a contract with us. If you cancel your project post-contract, you will forfeit the deposit and be responsible for any applicable cancellation penalties outlined in your contract.